Feature Article and Announcement

LSAC 4.1 is now live! LSAC 4.1 Enhances Operations & Clinical Dashboards and Enhances DaLIA Functionality New features to LSAC applications are available in the latest 4 series release. LSAC 4.1 delivers improvemen...

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FAQ

Saama is the #1 AI clinical analytics platform company, enabling the life sciences industry to conduct faster and safer clinical development and regulatory programs.

Today, 50 biotech companies—including many of the top 20 pharmaceutical companies—use Saama’s award-winning Life Science Analytics Cloud (LSAC) platform to accelerate more than 1,500 studies. LSAC’s rich applications facilitate unprecedented and authoritative oversight of comprehensive clinical research data, enabling companies to file New Drug Applications (NDAs) more efficiently and bring drugs to market faster.

Saama is HIPAA-compliant as a Business Associate and complies with both the Privacy Rule and Security Rule.

Saama supports customers that are subject to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations as amended by the regulations promulgated pursuant to the Health Information Technology for Economic and Clinical Health Act, Title XIII of the American Recovery and Reinvestment Act of 2009 (collectively, “HIPAA”). Under HIPAA, companies have obligations to meet certain privacy and security standards with regard to Protected Health Information (“PHI”).

Organizations that act in support of Covered Entities, as defined in HIPAA, are “Business Associates.” Organizations, such as Saama, that support Covered Entities through the storage and processing of PHI are Business Associates.

For any inquiries regarding PHI, HIPAA, security, privacy, please contact privacy@saama.com.

Saama’s Information Security Program uses “Security by Design” built in at the design phase to protect your data against the newest threats in the world of increasing risk.

Saama maintains a comprehensive security program based on ISO 27001 protocol to ensure the confidentiality, integrity, and availability of customer data.

Saama is committed to ensuring our services are available for operation and use at times set forth in service-level agreements, protected against unauthorized physical and logical access – including biometric entry authentication and 24/7/365 onsite monitoring – and that our system processing is complete, accurate, timely, and authorized.

Some examples of typical Support requests include:

  • Feature requests & follow-ups (e.g. “When will feature X be implemented?”)
  • User guidance (how-to)
  • Bug reports & follow-ups (e.g. “When will bug Y be resolved?”)
  • Login issues and service outages
  • Performance issues
  • Data issues (i.e. problems with the way data is showing up in reports or failed queries)
  • User administration (requests for new users, name changes, deleting users, study access, etc.)
  • Requests for documentation and release notes

For more information come over to our Knowledge Base section.

If you need assistance, navigate here to read on how to request support.

Support can be reached 24 hours a day depending on urgency of request. For more details please visit our support schedule.

Generally support tickets are picked up within 24 hours of request, and support engineers work quickly to resolve the issue as soon as possible. For more information, please view our support policy.